Kundenservice: +49 8022 859 78 30 | Lieferung frei Haus ab € 50,-

Versand & Lieferung

DEUTSCHLAND

Die Versandkosten innerhalb Deutschlands betragen pauschal 4,90 EUR pro Lieferung, unabhängig vom Versandgewicht. Bei Alkohol erhöhen sich die Versandkosten um jeweils 1,00 EUR, da das Paket bei Übergabe an den Käufer nur gegen Altersnachweis ausgeliefert wird. Ab einem Bestellwert von 50,00 EUR ist der Versand innerhalb Deutschlands versandkostenfrei. (alle Angaben inkl. der gesetzlichen MwSt.) 

TRANSPARENT – TRACEABLE – SUSTAINABLE

»When the mailman rings the doorbell and wants to stay for a cup of coffee«.
Maximum transparency is our priority for all the specialty coffees we buy and roast. Sustainability and fairness – from seed to the cup. With your order, you support our “Coffee Transparency.” We offer all kinds of shipping deals. You can check the availability of the shipping options with the shipping calculator in the cart before checkout.

FedEx service update on Ukraine, Russia, and Belarus (04.03.2022)
“We are deeply disturbed by what is happening in Ukraine, and our thoughts and solidarity are with the people affected by this ongoing violence. Our top priority is the safety of our team members and their families, and we are providing direct financial assistance to them and the affected communities. We are temporarily suspending all FedEx and TNT services to, from and within Russia and Belarus until further notice. As previously communicated, locations in Ukraine have been temporarily closed and inbound and outbound services to Ukraine have been temporarily suspended.”

ORDER DESTINATIONS & CONDITIONS

ETK ships coffee orders worldwide. In some regions we experience import regulations for coffee or other customs regulations. Please inform yourself of your local and regional shipping and customs conditions / requirements. All customs duties and taxes are your responsibility, including any documents other than the purchase invoice required by regional agencies and authorities. Make sure you include complete and correct information required by your local agencies and authorities. In case a package is stuck due to wrong or missing information, we reserve the right to refuse reshipment or reimbursement of the order.

If the order is returned to us due to missing or wrong address information or refusing delivery, we reserve the right to charge you the shipping costs of the package. In case you request reshipment of the product upon return, we reserve the right to charge you the shipping costs for reshipment.

Argentina
Australia
Austria
Bahrain
Belarus
Belgium
Bosnia & Herzegovina
Brazil
Bulgaria
Canada
Cayman Islands
Chile
China
Costa Rica
Croatia
Cyprus

Czech Republic
Denmark
Egypt
El Salvador
Estonia
Finland
France
Greece
Guatemala
Honduras
Hong Kong
Hungary
Iceland
Indonesia
Iraq
Ireland

Italy
Japan
Jordan
Kazakhstan
Kuwait
Latvia
Lebanon
Liechtenstein
Lithunia
Luxembourg
Malaysia
Maldives
Malta
Mexico
Moldova
Monaco

Montenegro
Netherlands
New Zealand
Nicaragua
North Macedonia
Norway
Oman
Panama
Poland
Portugal
Qatar
Romania
Russia
Saudi Arabia
Serbia
Singapore

Slovakia
Slowenia
South Africa
South Korea
Spain
Sweden
Switzerland
Thailand
Turkey
UAE
Ukraine
United Kingdom
USA
Uzbekistan

If you have questions regarding your area please contact order@etk.coffee

DELIVERY OPTIONS AND LEAD TIMES

All orders are fulfilled by our fast and reliable couriers which offer tracking. Shipments to Germany are delivered by DHL, while our global shipping is carried out by FedEx. Below you can find estimate delivery windows for all our services. Please keep in mind that the delivery window starts when the package has been picked up, not when the order is submitted. Orders are only processed and shipped during business hours from Monday to Friday and not during national holidays.

SHIPPING DESTINATION

Germany
Europe
USA
Canada
Latin America
Asia – Middle East – India
Africa – Oceania

SHIPPING METHOD

DHL
FedEx
FedEx
FedEx
FedEx
FedEx
FedEx

DELIVERY TIME

1-3 working days
2-5 working days
4-5 working days
4-5 working days
4-5 working days
4-6 working days
4-6 working days

SHIPPING COSTS & RETURNS

Our weight overview and pricing below are packing weights including packaging material.
Returns: The costs of returning an item are on the customer. We only pay the return costs if the item is faulty or not working as advertised.

INTERNATIONAL OUT-OF-DELIVERY-AREA
International shipments (subject to service availability) delivered to remote and less-accessible locations are assessed an out-of-delivery area surcharge. The following is a list of postal codes and cities where these surcharges apply.

FedEx Shipping Zone R S T U
Austria Czech Republic Bulgaria Belarus
Belgium France Estonia Bosnia & Herzegovina
Denmark Italy Finland Croatia
Luxembourg Liechtenstein Greece Cyprus
Netherlands Monaco Hungary Iceland
Poland Ireland Malta
Spain Latvia Moldova
Lithunia Montenegro
Norway North Macedonia
Portugal Russia
Romania Serbia
Slovakia Turkey
Slowenia Ukraine
Sweden
Switzerland
United Kingdom
0g – 10000g  8,50 € 10,50 € 12,50 € 28,50 €
10001g – 20000g free shipping  free shipping  free shipping 55,50 €
20001g – 30000g  free shipping  free shipping  free shipping 66,50 €
FedEx Shipping Zone A B C D E F G H I
Canada Indonesia Bahrain Argentina Iraq China Australia USA Japan
Malaysia Egypt Brazil Kazakhstan Hong Kong New Zealand Singapore
South Korea Jordan Cayman Islands Maldives
Thailand Kuwait Chile Uzbekistan
Lebanon Costa Rica
Oman El Salvador
Qatar Guatemala
Saudi Arabia Honduras
UAE Mexico
Nicaragua
Panama
South Africa
0 – 2000g 19,90 € 24,90 € 29,90 € 34,90 € 39,90 € 24,90 € 34,90 € 19,90 € 24,90 €
2001g  – 3000g 24,90 € 29,90 € 39,90 € 43,90 € 47,90 € 29,90 € 39,90 € 24,90 € 29,90 €
3001g – 5000g 29,90 € 39,90 € 49,90 € 54,90 € 63,90 € 34,90 € 53,90 € 29,90 € 39,90 €
5001g – 10000g 36,90 € 54,90 € 74,90 € 89,90 € 93,90 € 49,90 € 79,90 € 36,90 € 54,90 €
10001g – 20000g 49,90 € 69,90 € 99,90 € 109,90 € 129,90 € 59,90 € 104,90 € 49,90 € 69,90 €
20001g – 30000g 65,90 € 89,90 € 129,90 € 144,90 € 169,90 € 77,90 € 139,90 € 65,90 € 89,90 €
Updating…
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